9abet's Privacy Policy
Your personal information is extremely important to us. In this policy, we explain in detail how 9abet collects, uses, and protects your information.
Introduction and Scope
This Privacy Policy ("Policy") is issued on behalf of the 9abet platform ("we", "our", or "9abet"). This policy applies to the 9abet.lat website and all related services. By using our platform, you are considered to have agreed to the terms of this Privacy Policy.
9abet is committed to providing a safe and reliable online betting and casino environment for players in Bangladesh. Protecting your privacy is our highest priority. We always handle your personal information with honesty, transparency, and responsibility.
If you have any questions while reading this policy, please contact our support team. Assistance in Bengali is available 24/7 via live chat.
What Information We Collect
9abet may collect information from you for various purposes. The different categories of information collected are described below:
2.1 Registration Information
When you create an account on 9abet, we collect the following information:
- Full name and date of birth (for age verification — only persons aged 21 and above may register)
- Email address and mobile number
- Residential address and country
- Preferred currency (BDT / Taka)
- Username and secure password
2.2 Identity Verification (KYC) Information
To ensure the security and legitimacy of our platform, we may request the following information for identity verification in certain circumstances:
- Copy of National ID (NID), passport, or driving license
- Proof of address documents (utility bill or bank statement)
- Proof of ownership of payment method (bKash, Nagad, Rocket, or Upay account details)
2.3 Transaction Information
During deposits and withdrawals, we store detailed transaction information — such as amount, date, time, payment method, and balance change history.
2.4 Usage Information
When you use 9abet, we automatically collect certain information:
- IP address and device information
- Browser type and version
- Pages visited and session duration
- Gaming activity history (bets, win/loss records)
- Information collected through cookies and similar tracking technologies
Purpose of Using Information
9abet uses the information collected from you only for the following legitimate purposes:
Account Management
Information is used to create, verify, and securely manage your account. Age verification and KYC processes are also covered under this.
Transaction Processing
Information is required to verify deposit and withdrawal requests and to complete transactions quickly via bKash, Nagad, Rocket, and Upay.
Customer Service
Information is used to resolve your issues quickly and to provide personalized assistance. This is helpful for 24/7 Bengali live chat support.
Fraud Prevention
Information is analyzed to prevent unauthorized access, fraudulent activity, and money laundering. This is for the safety of all players.
Service Improvement
Usage information is analyzed to improve platform performance and to add new features tailored to the needs of players in Bangladesh.
Promotional Communications
Subject to your consent, information about bonus offers, tournaments, and special promotions is sent via email. You may opt out of this at any time.
Sharing Information with Third Parties
9abet does not sell your personal information and does not share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Payment Providers
Payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer receive only the minimum information necessary to complete transactions. These providers are governed by their own privacy policies.
4.2 Technology and Software Providers
Limited technical information may be shared with gaming content providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These providers receive only the information necessary to deliver gaming services.
4.3 Legal Obligations
9abet may be required to disclose information in accordance with applicable law in the case of court orders, lawful requests from law enforcement agencies, or other legal obligations.
4.4 Responsible Gaming Partners
Necessary information may be shared with relevant organizations to ensure responsible gaming — but only for the purpose of player protection.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the 9abet website. Cookies are small data files stored in your browser that help improve your experience on the platform.
5.1 Essential Cookies
These cookies are essential for maintaining login sessions, ensuring security, and performing core platform functions. Without them, 9abet will not function properly.
5.2 Functional Cookies
These cookies are used to remember your preferences such as language selection, display settings, and gaming preferences.
5.3 Analytical Cookies
These cookies are used to monitor platform performance and analyze user behavior. This information helps improve the quality of the service.
You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.
Data Storage and Security
9abet applies industry-standard security measures to keep your information safe.
6.1 Data Retention Period
Information from active accounts is retained for as long as necessary to meet applicable legal obligations, even after the account is closed. Transaction records may be retained for an extended period in accordance with financial law.
6.2 Security Measures
What we do to keep your information secure:
- SSL Encryption: All data transmissions are encrypted using SSL/TLS technology
- Firewall Protection: Advanced firewall systems to prevent unauthorized access
- Two-Factor Authentication: An additional verification layer for account security
- Secure Servers: Data stored in data centers that follow the highest security standards
- Regular Audits: Regular security testing conducted to identify security vulnerabilities
Although we take the highest security measures, it is not possible to guarantee complete security over the internet. We advise you to use a strong password and not share your login details with others.
Your Rights Regarding Your Information
As a 9abet user, you have certain fundamental rights over your own information:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request correction of any inaccuracies in your information.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted.
Right to Object to Processing
In certain circumstances, you have the right to object to the processing of your information.
Right to Data Portability
You have the right to receive your information in a structured, machine-readable format.
Withdrawal of Consent
You have the right to withdraw your consent to promotional communications at any time.
To exercise these rights, please email [email protected] or contact us via live chat. We will respond as quickly as possible after proper verification of your request.
Protection of Minors' Information
9abet strictly provides services only to individuals aged 21 or above. We do not knowingly collect or store information from any person under the age of 21.
If we confirm that a minor has registered by mistake, we will immediately close their account and delete all information. If a parent or guardian believes their child is using our platform, please contact us without delay.
Changes to the Privacy Policy
9abet reserves the right to update this Privacy Policy as needed. Before any significant changes, we will:
- Send a notice to your registered email address
- Update the "Last Updated" date at the top of this page
- Display a notification on the platform
Continued use of the platform after changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this policy on a regular basis.
Contact Us
For any questions, concerns, or requests regarding your information in relation to this Privacy Policy, please contact us:
Privacy Contact
We commit that all privacy-related requests will be taken seriously and resolved promptly after proper verification. For more detailed legal information, please read our Terms and Conditions and Responsible Gaming Policy.